Man With a Van Mill Hill Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Mill Hill provides removal, transport and related services to private and business customers. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the person, firm or company requesting or receiving the services.

Company means Man With a Van Mill Hill, providing removal and transport services.

Services means any removal, transport, loading, unloading, packing, furniture dismantling or reassembly, or related services provided by the Company.

Vehicle means any van or vehicle used by the Company to provide the Services.

Goods means the items, belongings, furniture, equipment or materials to be moved, transported, stored or otherwise handled by the Company.

2. Service Area and Scope of Work

The Company provides man and van and small-scale removal services primarily in Mill Hill and surrounding areas, with collections and deliveries throughout the United Kingdom subject to agreement at the time of booking.

The exact scope of the Services, including addresses, dates, times, size of Vehicle, number of operatives, and any special requirements, will be agreed between the Client and the Company during the booking process and confirmed in writing where applicable.

The Company reserves the right to refuse any job that, in its reasonable opinion, may pose a health and safety risk, breach legal or regulatory requirements, or exceed the safe capacity of the Vehicle or the capabilities of the operatives.

3. Booking Process

All bookings are subject to availability and are not confirmed until accepted by the Company.

The Client must provide accurate and complete information at the time of booking, including but not limited to:

Full collection and delivery addresses and access details.

Date and preferred time for the Services.

Approximate inventory of items to be moved, including any heavy, bulky or fragile items.

Information about stairs, lifts, parking restrictions, distance from parking to property, and any access issues.

Any special handling requirements, such as valuable or delicate goods.

The Company will provide a quotation based on the information supplied. Quotations may be given as a fixed price for a defined job, or as an hourly rate based on the time required, plus any additional agreed charges.

If the information provided by the Client is incomplete or inaccurate, the Company reserves the right to amend the quotation, adjust the charges accordingly, or refuse to carry out part or all of the Services.

4. Quotations and Pricing

Quotations are valid for a limited period as stated at the time of issue and are subject to change if the Client’s requirements alter.

Unless otherwise stated in writing, quotations do not include:

Parking charges, congestion charges, tolls or fines arising from circumstances beyond the Company’s control.

Dismantling or reassembly of furniture or fittings.

Packaging materials such as boxes, bubble wrap or covers.

Handling of items that require specialist equipment or expertise.

Additional work arising from delays outside the Company’s control, such as waiting for keys, completion, or access.

Any additional services requested on the day of the move will be charged at the Company’s current rates and are subject to the availability of time and resources.

5. Payments and Charges

Payment terms will be confirmed at the time of booking. The Company may require a deposit to secure the booking, with the balance payable on or before completion of the Services.

Accepted payment methods will be specified by the Company and may include cash, bank transfer or card payment, subject to availability and prior agreement.

Where the Services are charged on an hourly basis, the minimum charge and charging increments will be confirmed at booking. Time is usually charged from the agreed arrival time or the time the Vehicle arrives at the collection address, whichever is earlier, until the completion of unloading at the final address.

If payment is not made on the due date, the Company reserves the right to:

Charge interest on overdue sums at the statutory rate or a reasonable commercial rate.

Withhold delivery of Goods until full payment has been received.

Recover from the Client any costs incurred in pursuing late or outstanding payments.

6. Cancellations and Amendments

The Client may cancel or amend a booking by giving notice to the Company as early as possible.

Cancellation charges may apply as follows, unless otherwise agreed:

More than 7 days before the agreed date: no cancellation fee, any deposit may be refunded or carried forward at the Company’s discretion.

Between 7 days and 48 hours before the agreed date: the Company may retain part or all of any deposit or charge a reasonable cancellation fee to cover lost bookings and administrative costs.

Less than 48 hours before the agreed date, or on the day of service: the Company may charge up to 100 percent of the quoted fee.

If the Client wishes to amend the date, time, addresses or scope of work, the Company will use reasonable efforts to accommodate the changes but cannot guarantee availability. Changes may result in a revised quotation or additional charges.

If the Company is unable to provide the Services on the agreed date due to circumstances beyond its reasonable control, such as severe weather, vehicle breakdown, road closures or illness, it will notify the Client as soon as possible and offer an alternative date or a refund of any sums paid for Services not provided. The Company will not be liable for indirect losses arising from such cancellation or postponement.

7. Client Responsibilities

The Client is responsible for:

Ensuring that Goods are properly packed, secured and ready for transport, unless packing services have been expressly requested and agreed.

Ensuring that all Goods to be moved are clearly identified and that no items are left behind or taken in error.

Obtaining and paying for any necessary permits, permissions or parking arrangements at collection and delivery points, unless otherwise agreed.

Ensuring safe and reasonable access to the premises, including clear hallways, staircases and entrances.

Supervising loading and unloading and checking that all Goods are correctly loaded and delivered.

Notifying the Company in advance of any items that are very heavy, fragile, valuable or require special handling.

The Client must not request the Company to carry or handle any items that are illegal, hazardous, explosive, flammable, perishable in unsuitable conditions, or otherwise prohibited by law or regulation.

8. Company Responsibilities and Liability

The Company will provide the Services with reasonable care and skill and in accordance with these Terms and Conditions.

The Company will take reasonable steps to protect the Client’s Goods and property during the provision of the Services. However, the Company’s liability is subject to the limitations set out below.

The Company will not be liable for:

Loss or damage arising from the Client’s failure to properly pack Goods where the Company has not provided packing services.

Loss or damage to fragile or delicate items that were not adequately protected or were not declared as fragile at the time of booking.

Damage to Goods or property where access is restricted or awkward, or where the Client insists on manoeuvring Goods in a way that the Company has advised against.

Pre-existing damage, defects or weakness in furniture, appliances or property.

Loss of or damage to valuables, including but not limited to money, jewellery, watches, precious metals, securities, deeds, important documents, artwork, antiques or collections, unless expressly agreed in writing before the move.

Any indirect or consequential loss, such as loss of profits, loss of business, loss of opportunity, or emotional distress.

The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable amount per job, subject to any specific limits notified to the Client in advance. The Client is advised to arrange separate insurance cover for high value items if necessary.

Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event no later than 7 days after completion of the Services, providing full details and evidence of the alleged loss or damage.

9. Delay and Waiting Time

The Company will use reasonable efforts to arrive at the agreed time, but time is not guaranteed and may be affected by traffic, roadworks, weather or other factors beyond the Company’s control.

If there are delays caused by the Client, such as waiting for access, keys, documentation or other issues, the Company reserves the right to charge reasonable waiting time at the agreed hourly rate or at its standard rates.

10. Parking, Fines and Access

The Client is responsible for ensuring that suitable and legal parking is available for the Vehicle at both collection and delivery locations.

Any parking fees, permits or similar charges are the responsibility of the Client and may be added to the final bill if initially paid by the Company.

Where the Company incurs fines or penalties as a direct result of following the Client’s instructions, or because of the Client’s failure to arrange suitable parking or access, the Client will be responsible for reimbursing those charges.

11. Waste Regulations and Disposal

The Company operates in accordance with applicable UK waste and environmental regulations.

The Company is not a general waste disposal service and will only remove items that fall within the scope of the agreed Services.

The Company will not remove or transport:

Household or commercial refuse that should be handled by a licensed waste carrier or local authority.

Hazardous, toxic, medical or chemical waste.

Items that are illegal to transport or dispose of under UK law.

Where the Company agrees to remove unwanted items such as old furniture or appliances, these will be taken to appropriate facilities or recycling points where possible and lawful. Additional charges may apply for disposal services and will be agreed with the Client in advance.

The Client is responsible for ensuring that any items presented for removal are lawful and safe to transport and dispose of.

12. Insurance

The Company maintains appropriate insurance for its Vehicles and for public liability, in line with standard industry practice.

This insurance does not replace the need for the Client to maintain their own home contents or business insurance. Clients with high value or particularly delicate items are strongly advised to obtain additional cover if the standard liability limits are insufficient for their needs.

13. Complaints

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

The Company aims to respond to complaints promptly and to work with the Client to reach a fair and reasonable outcome.

14. Data Protection and Privacy

The Company will collect and process personal information about the Client for the purposes of administering bookings, providing the Services and fulfilling its legal obligations.

The Company will take reasonable steps to keep such information secure and will not sell or share it with third parties except where necessary to provide the Services, comply with the law or enforce these Terms and Conditions.

15. Variation of Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular booking, unless a variation is specifically agreed in writing between the Client and the Company.

16. Severability

If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By placing a booking with Man With a Van Mill Hill, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.